1. Rental Conditions

General information

Your contract for the reservation and rental of a vehicle is made with the Tirana Airport Rental Car (TARC) at the location named on your reservation confirmation email or WhatsApp Conversation (if you have booked in advance) and the rental agreement that you will sign when you pick-up the vehicle.
When we refer to “vehicle”, this is the vehicle that you have agreed to rent as set out in your rental agreement (including its keys and all parts and any accessories present within the vehicle at the commencement of your hire)

All references to “we”, “us” and “our” in these terms and conditions are to the Tirana Airport Rental Car (TARC) from which you hire the vehicle. All references to “you” and “your” in these terms and conditions are to the person named on the rental agreement who has been approved by us to use the vehicle and who is designated to receive and pay all fees, charges and other costs associated with the rental of the vehicle as indicated in the reservation confirmation email (if this applies), the rental agreement and these terms and conditions.

All rates include

Third Party Liability (TPL), Theft Waiver (TW). VAT and taxes, Breakdown assistance,
Road licensing fee, Unlimited kilometers.

Rates do not include

Additional insurances – to be paid locally
Additional extras – to be paid locally
Cross border – to be paid locally
Young driver/senior driver surcharge – to be paid locally

Driver’s requirement

The renter must hold a valid passport and European or International Driving License, issued at least one year before the rental. The vehicle will not be provided to renters without a European or International Driving License UK license holders need to present the photo card. If driver’s License is not in the Roman alphabet (i.e., if it is in Arabic, Greek, Russian or Chinese) it is required to bring an International Driving
Driver Age with no surcharge 23
Minimum Driver Age 21 (5 Euro Surcharge per day)
Maximum Driver Age 73

Fuel policy

Same to Same – Fuel policy an administration fee will apply. No refund for unused fuel will be due.
Charge for missing Petrol – 2 € / per liter
Charge for missing Petrol – 2 € / per liter
Administration Fee – 20 €
Refueling mistake – 500 € + 3 days fee

Collision Damage Waiver (CDW)

Collision Damage Waiver reduces your excess charge to 20%. Police reports are mandatory in the event of an accident, in order to satisfy the insurance company requirements for coverage qualification. Damage by weather conditions due to customer’s negligence is not covered by the insurance and the renter will be responsible for all damage and associated costs.

Theft Protection (TP)

Theft Protection is included in the rates. Renter must present the key to the insurance company to qualify for coverage, otherwise the insurance will be invalidated and the renter will be liable for the full amount due to the loss of vehicle’s excess. In the event of any damage to the vehicle for theft reasons, the insurance does not cover the renter’s personal belongings.


Full Damage Waiver (FDW)

The Full Damage Waiver option reduces the excess amount to zero. Reduces your financial liability to zero for damage to windscreen, glass, lights and tires. This insurance covers the costumer travel only on paved public roads. This insurance doesn’t cover if the customer drives off road. Police reports are mandatory in the event of an accident, in order to satisfy the insurance company requirements for coverage qualification. Full Damage Waiver insurance will be voided if the customer is found to have been driving under the influence of alcohol, drugs, or using the car for transportation of illegal materials.

Local Taxes
20% Included in the rates

Roadside assistance

24 Hrs. roadside assistance is included in the rate. Please call the number on your rental agreement if you need assistance. Alternatively, Tirana Airport Rental Car (TARC’s) central customer service team will be able to offer assistance in case that breakdown assistance is required (the customer cannot turn on the lights, doesn’t know how to start the engine, does not know how to use the gear box, battery dead because the customer forgot the lights on etc.) will be considered as a negligence and will be charged 1,20 EUR/km.

Payment Methods 

Payment cash and Deposits in cash are accepted.

The customer can pay with Cash or by Credit / Debit Card in Euro or LEK

A refundable deposit varying from EUR 200 to EUR 500 (depending on the vehicle group) is held from the credit card or cash at the time of rental until the vehicle is returned.

All extras are on request and depends on availability at the time of pick-up or when you book online.

Per day Per rental Loss or replacement

Additional driver – 3 EUR  –
Baby seat – 4 EUR  –    Loss or replacement – 70 EUR
Navigation GPS  – 10 EUR  –    Loss or replacement – 150 EUR

Crossing Border
Our Rental Company allow to cross the border only to these selected countries (Kosovo, North Macedonia and Montenegro). Crossing other countries are not allowed. This service is provided on request.  A Green card Insurance is needed and this can be bought at the border.
Crossing border is with extra fee: 50 Euro/Border.

Out of hours
Reservations that fall outside of the location’ stated opening hours are treated as On Request and will attract an additional charge.
Off Hours Fee of for pickups and drop offs out of our working hours – 20 EUR
OFF Hours are considered 24:00 – 07:00

Early return/Unused rental days (Grace period)
If the customer decides to terminate the hire contract in advance of the agreed return date, no refund for unused rental days will be due.
Grace period for late returns is One Hour. After that period, we are obliged to charge an extra day of rental.

Vehicle conditions
Vehicle must be returned, normal wear and tear expected in the same condition as when rented. If the exterior or interior damage of the vehicle is a consequence of negligence or due to being under the influence of drugs and alcohol, the renter will be liable for the total value of the damage, regardless the excess amount stated. In the event that the renter is not satisfied with the vehicle condition, they must inform the station immediately.
If the vehicle requires more than the standard basic cleaning, the renter may be subject to an additional deep cleaning fee. (This is applicable when a vehicle is returned in an unacceptable condition. Photographic evidence shall be provided as proof to uphold the charge)

Smoking policy
It is strictly prohibited to smoke in any of our vehicles.

Lost keys
In the event of loss of keys, documents or plates, fees will be applied, in accordance to the amount communicated by the official car dealership, along with the cost of the delivery and an administrative fee

Cost Per Event
Administration fee – 100 EUR
Loss or badly damaged keys – 250 EUR

Administration fee
In case of accidents, tickets, fines and/or police removal of the vehicle’s license plate, the customer will be charged an administration fee that applies per event.

It is the responsibility of each renter to cover the cost of any parking fines and traffic violations. If a fine or traffic violation occurs and the rental office is involved in administering the charge then an administration fee be charged to the customer.

Per Event

Tickets/fine        –  Administration fee 10 EUR
Damage               –  Administration fee 50 EUR
Police removal of the vehicle’s license plate  – 7 days rental + 200 EUR cost of replacement

Cancellation Policy
Tirana Airport Rental Car reserves the right to refuse/cancel any reservation.

Tirana Airport Rental Car at its discretion may cancel any reservation if we suspect a fraudulent transaction, or if we suspect that a customer has engaged in a transaction that does not comply with the Terms of Use

1-In case of failed or double transactions made on the account for the same order, the total amount deducted will be returned.

2- In case of canceled orders/unsuccessful transactions, the buyer’s bank/card transaction fees, if any, are likely to be lost

3- Tirana Airport Rental Car does not provide any guarantee regarding the accuracy or timeliness of refunds to Buyers’ cards/accounts

4- After the customer makes the reservation from our website, the customer must wait up to 24 hours to receive the confirmation from our company.

5- 100% refund of pre-payment will be made to the customer where the booking has been cancelled 48 hours before the pick-up.

6- In cases, where a booking has been cancelled when less than 48 hours are left for pick-up, an amount of 40€ or equivalent will be retained.

No show
If the client does not arrive within 2 hours after the confirmed pick-up time and does not inform Tirana Airport Rental Car (TARC) by phone of any delay, Tirana Airport Rental Car (TARC) reserves the right to classify the reservation as a no-show and may not provide a vehicle to the customer in the event they will arrive at the location after the 2 hours grace period. There may be an exception made for bookings with flight details provided in advance.

Vehicle tracking
The renter acknowledges that the vehicle has active GPS security which can track and record the movement of the car.

Transporting animals
Not allowed

Vehicle Group/Model
We are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option. If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident, a similar or upgraded car will be given

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