Terms

TERMS AND CONDITIONS

1. Rental Conditions

• The minimum chargeable rental period is 24 hours. It means that if you rent a car for a few hours, you will be charged for a full day. For example, if you need a car from Monday morning to Tuesday afternoon, you will be charged for two full days.
• If you want to extend your hire period, you must inform the rental agent in advance.
• You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car rental company. If the level of fuel is higher, you are not compensated for the difference.
• If at drop off the car is too dirty to check condition before/after rent (including verification of scratches & dents), car wash is covered by customer.
• Rental cars are allowed to travel only on paved public roads.
• If you plan to travel outside the country, please notify the rental agent in advance to complete the required documents.

• The contact phone number you specified during booking must be available throughout the rental period and on the day before pick-up. We will not accept any service quality claims if it was impossible to contact you on your mobile phone.
• You pay fines and parking fees.
• Drivers must be at least 21 years old at the time of rental and no older than 65 years old. The minimum driving experience is 2 years. If you do not meet these requirements, the rental agent may refuse to provide a vehicle.
• Only small pets may travel in rented cars and should be kept in their travel carriers at all times.

2. Costumer Benefits

• Unlimited Kilometers: Unlimited. Free of charge.

• Third Party Liability Insurance (Required by Law): Free of charge.

• The customer can make the reservation and pick up the car without  a credit card.

• The customer can pay with cash or Credit / Debit Card in Euro or LEK,

• Car kilometers are unlimited for free.

3. Cancellation & Refund Policy

Tirana Airport Rental Car reserves the right to refuse/cancel any reservation.

Tirana Airport Rental Car at its discretion may cancel any reservation if we suspect a fraudulent transaction, or if we suspect that a customer has engaged in a transaction that does not comply with the Terms of Use

1-In case of failed or double transactions made on the account for the same order, the total amount deducted will be returned.

2- In case of canceled orders/unsuccessful transactions, the buyer’s bank/card transaction fees, if any, are likely to be lost

3- Tirana Airport Rental Car does not provide any guarantee regarding the accuracy or timeliness of refunds to Buyers’ cards/accounts

4- After the customer makes the reservation from our website, the customer must wait up to 12 hours to receive the confirmation from our company.

5- 100% refund of pre-payment will be made to the customer where the booking has been cancelled 48 hours before the pick-up.

6-  In cases, where a booking has been cancelled when less than 48 hours are left for pick-up, an amount of  40€ or equivalent will be retained.

4. Traffic Rules

• The lessee according to the road traffic code of vehicles is allowed to circulate 24 hours (day and night) with the lights on and all passengers front and back to fasten their seat belts.
• During traffic, all road signs must be applied.

5. Traffic Fines

• In case of accident, the lessee should not move the car from the scene until the police arrive and the lessee is covered by insurance if they paid for extra insurance when the lessee picked up the car.

• Our Rental company have 2 kind of insurance that costumer can choose:

1- PREMIUM PROTECTION covered the costumer 100% , for all damages that the car can cause: external damage to the car, fire and theft. This insurance covers the costumer travel only on paved public roads. This insurance doesn’t cover if the customer drive off road.
2-STANDARD PROTECTION covered the costumer 80% , for all damages that the car can cause: external damage to the car, fire and theft. For any damage to the car, the customer is obliged to pay 20% of the total value of the damage. This insurance covers the costumer travel only on paved public roads. This insurance doesn’t cover if the customer drive off road.
• All Reservation from our website comes with basic insurance included TPL (Third Party Liability) is the compulsory insurance for vehicles in the Republic of Albania which includes bodily or material damages to third parties .
• The lessee is obliged to pay in case it causes damage to the car from misuse.

6. Crossing Border

• Our Rental Company allow to cross the border only to these selected countries (Kosovo , North Macedonia and Montenegro). Crossing other countries are not allowed .

• Crossing border is with extra fee : 50 Euro/Border .

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